{"id":304,"date":"2022-05-22T12:35:51","date_gmt":"2022-05-22T12:35:51","guid":{"rendered":"https:\/\/site.diartissolutions.ch\/?page_id=304"},"modified":"2024-11-29T16:17:49","modified_gmt":"2024-11-29T15:17:49","slug":"help-center","status":"publish","type":"page","link":"https:\/\/www.diartis.solutions\/fr\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"<div class=\"lazyblock-hd-tabs-ZqUktU wp-block-lazyblock-hd-tabs\"><div class=\"content__teaser-tabs container\">\n    <h2 class=\"headline__element--centered\">\n        VEUILLEZ S\u00c9LECTIONNER VOTRE PRODUIT     <\/h2>\n    <div class=\"teaser-tabs\">\n        <div class=\"teaser-tab-for neos-contentcollection\" data-slick-init-for>\n                            <div class=\"teaser-tab\">\n                    <div class=\"row\">\n                        <div class=\"teaser-tab__col--image col-lg-6\">\n                            <div class=\"img-ari--responsive\">\n                                                                    <img decoding=\"async\" data-src=\"https:\/\/www.diartis.solutions\/wp-content\/uploads\/2022\/05\/Diartis-12-1.jpg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 350px; --smush-placeholder-aspect-ratio: 350\/197;\">\n                                                            <\/div>\n                        <\/div>\n                        <div class=\"teaser-tab__col--content col-lg-6\">\n                            <h2>Support<\/h2>\n<div class=\"contact__method--number contact__method--phone\"><a href=\"tel:+41 58 510 35 00\">+41 58 510 35 00<\/a><\/div>                            <div class=\"teaser-tab__content-collection neos-contentcollection\">\n\n                                                                    <div class=\"content__button container\">\n                                        <div class=\"d-print-none btn btn-primary btn-icon\">\n                                            <p class=\"btn-linked\">\n                                                <a target=\"_blank\" href=\"https:\/\/mantis.diartis.solutions\/\">\n                                                    Syst\u00e8me de tickets\u00a0                                                <\/a>\n                                            <\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                                \n                                                                    <div class=\"content__button container\">\n                                        <div class=\"d-print-none btn btn-primary btn-icon\">\n                                            <p class=\"btn-linked\">\n                                                <a href=\"mailto:support@diartis.solutions\">\n                                                    E-Mail                                                <\/a>\n                                            <\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"teaser-tab\">\n                    <div class=\"row\">\n                        <div class=\"teaser-tab__col--image col-lg-6\">\n                            <div class=\"img-ari--responsive\">\n                                                                    <img decoding=\"async\" data-src=\"https:\/\/www.diartis.solutions\/wp-content\/uploads\/2022\/05\/Diartis-290.jpg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 660px; --smush-placeholder-aspect-ratio: 660\/495;\">\n                                                            <\/div>\n                        <\/div>\n                        <div class=\"teaser-tab__col--content col-lg-6\">\n                            <h2>Support<\/h2>\n<div>+41 58 510 3500<\/div>                            <div class=\"teaser-tab__content-collection neos-contentcollection\">\n\n                                                                    <div class=\"content__button container\">\n                                        <div class=\"d-print-none btn btn-primary btn-icon\">\n                                            <p class=\"btn-linked\">\n                                                <a target=\"_blank\" href=\"https:\/\/mantis.diartis.solutions\/\">\n                                                    Syst\u00e8me de tickets\u00a0                                                <\/a>\n                                            <\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                                \n                                                                    <div class=\"content__button container\">\n                                        <div class=\"d-print-none btn btn-primary btn-icon\">\n                                            <p class=\"btn-linked\">\n                                                <a href=\"mailto:support@diartis.solutions\">\n                                                    E-Mail                                                <\/a>\n                                            <\/p>\n                                        <\/div>\n                                    <\/div>\n                                \n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n        <div class=\"teaser-tab-nav slick__nav neos-contentcollection\" data-slick-init-nav>\n                            <div class=\"slick__nav--item\">\n                    CASEnet                <\/div>\n                            <div class=\"slick__nav--item\">\n                    TEILHABEnet                <\/div>\n                    <\/div>\n    <\/div>\n<\/div><\/div>\n\n<div class=\"lazyblock-hd-two-columns-Z1aaRFx wp-block-lazyblock-hd-two-columns\"><div class=\"content__two-columns content__multicolumns\">\n    <div class=\"container\">\n        <div class=\"two-columns__row row\">\n            <div class=\"two-columns__content--col-left col-12 col-lg-8\">\n                <div class=\"neos-contentcollection\">\n                    <div class=\"content__text container\">\n                        <h2>Assistance via la t\u00e9l\u00e9maintenance<\/h2>\n<p>Avec la maintenance \u00e0 distance, nous voyons votre \u00e9cran via Internet et vous assistons directement sur votre lieu de travail. Pour ce faire, nous utilisons le logiciel TeamViewer via les liens que vous pouvez t\u00e9l\u00e9charger (voir \u00e0 droite).<\/p>                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"two-columns__content--col-right col-12 col-lg-4 hd-sidebar-content\">\n                <div class=\"neos-contentcollection\">\n                    \n\n<h3 class=\"wp-block-heading\">T\u00e9l\u00e9charger TeamViewer<\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"lazyblock-hd-download-file-ZL2UwS wp-block-lazyblock-hd-download-file\"><a href=\"https:\/\/get.teamviewer.com\/68sb6j8\" target=\"_blank\" class=\"download-file\">\n    <div class=\"asset-list__icon\">\n        <svg class=\"fileiconDefault\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 33 44\">\n            <title>default<\/title>\n            <path d=\"M20.7,11.2a1.645,1.645,0,0,0,1.6,1.6A1.645,1.645,0,0,1,20.7,11.2Z\" fill=\"none\" \/>\n            <path d=\"M33,39.6V12.8H22.3a1.91,1.91,0,0,1-1.6-1.6h0V0H4.2A4.336,4.336,0,0,0,0,4.4V39.6A4.336,4.336,0,0,0,4.2,44H28.8A4.336,4.336,0,0,0,33,39.6Z\" fill=\"currentColor\" \/>\n            <polygon points=\"22 12.8 33 23.4 33 12.8 22 12.8\" fill=\"#000000\" fill-opacity=\"0.2\" \/>\n            <path d=\"M20.7,11.2a1.645,1.645,0,0,0,1.6,1.6H33L20.7,0V11.2Z\" fill=\"#fff\" \/>\n        <\/svg>\n    <\/div>\n    <div class=\"asset-list__infos\">\n        <p class=\"asset__title\">TeamViewer<\/p>\n        <p class=\"asset__info\"> \/ EXE \/ 24 MB<\/p>\n    <\/div>\n<\/a><\/div>\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Alternative : T\u00e9l\u00e9charger sur le site web<\/p>\n\n\n<div class=\"lazyblock-hd-list-of-links-QFcgi wp-block-lazyblock-hd-list-of-links\"><div class=\"content__link-collection container\">\n    <div class=\"row neos-contentcollection\">\n                    <div class=\"link-collection--link-wrap\">\n                <a href=\"https:\/\/get.teamviewer.com\/2eq74be\" class=\"link-collection--link\">\n                    Link                <\/a>\n            <\/div>\n            <\/div>\n<\/div><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":176,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-304","page","type-page","status-publish","has-post-thumbnail","hentry"],"translation":{"provider":"WPGlobus","version":"3.0.2","language":"fr","enabled_languages":["de","fr"],"languages":{"de":{"title":true,"content":true,"excerpt":false},"fr":{"title":true,"content":true,"excerpt":false}}},"acf":{"page_subtitle":"","page_description":"Vous avez besoin de soutien ? Nous sommes l\u00e0 pour vous aider ! Nous vous conseillons du lundi au vendredi de 8h \u00e0 12h et de 13h \u00e0 17h."},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Center - Diartis Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.diartis.solutions\/help-center\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center - Diartis Solutions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.diartis.solutions\/help-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Diartis Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/diartissolutions\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-29T15:17:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.diartis.solutions\/wp-content\/uploads\/2022\/05\/Diartis-279.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"431\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.diartis.solutions\/help-center\/\",\"url\":\"https:\/\/www.diartis.solutions\/help-center\/\",\"name\":\"Help Center - 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